Connect, collaborate and chat - from anywhere.
Communications from 8×8: Market-leading solutions for UCaaS, CCaaS, XCaaS, and Microsoft Teams integration.
Unified communications from 8x8
To do their best work, your people need the best communications technology. The 8×8 eXperience Communications Platform fuses business telephony, video meetings, and team messaging on your PC, smartphone, or web browser. Empower your team to communicate and collaborate with colleagues, customers, and suppliers in complete confidence and security, while building meaningful business relationships and inspiring customer trust. As a renowned innovator in cloud communications, it’s small wonder 8×8 has been a Gartner UCaaS Magic Quadrant Leader for 10 years running.
The 8×8 eXperience Communications Platform offers you the best of all worlds. Enjoy cloud-hosted calls with award-winning clarity, free internal calls, convenient payment plans, and international free calling zones. Switch instantly to secure video meetings that unite colleagues from anywhere in the world. Use our versatile chat function to create “rooms,” share files, and connect anytime from any device. What’s more, 8×8’s open integration framework lets you seamlessly embed key third-party applications from CRM systems to Microsoft Teams, while effortlessly managing advanced customer engagement strategies like SMS campaigns.
UCaaS from 8x8
Enjoy cloud-hosted calls with award-winning clarity, unite colleagues from around the world with secure video meetings, and feature-rich team chat from any device. 8×8 also integrates seamlessly with your core third-party applications, from CRM systems to Microsoft Teams, while expanding your engagement options with advanced APIs.
Contact Centre as a Service from 8x8
Stay ahead of your customers’ changing expectations with fluid, responsive communication across voice and digital channels—enhanced with advanced analytics and intelligent call routing.
Let 8×8’s integrated cloud-hosted contact centre solution optimise customer experience across all channels while boosting colleague engagement and enabling a work-anywhere workforce. With 8×8, your people can react quickly to any enquiry, preserving both the content and context of each engagement from beginning to end. It’s no wonder 8×8’s commitment to customer-focused innovation has been recognised eight years running in the Gartner Magic Quadrant for Contact Centre as a Service platform.
Transform your customers’ experience and boost productivity with a cloud-hosted, omnichannel contact centre from seven-time Gartner Magic Quadrant challenger 8×8. 8×8 equips your agents with advanced call management features, including Automatic Call Distribution, Interactive Voice Response, and more, while allowing seamless switching between voice and digital channels (email, SMS, social, and more) on one intuitive interface. A range of customisable, dashboard-based analytics provides leaders with vital insights to optimise customer experience and identify training needs.
CCaaS from 8x8
Let 8×8’s integrated, cloud-hosted Contact Centre optimise your customers’ experience across all digital channels, while boosting colleague engagement and enabling a “work anywhere” workforce. With 8×8, your people can react quickly to any enquiry, while preserving the content and context of each engagement from beginning to end.
The eXperience Communications Platform from 8x8
A powerful combination of CCaaS, UCaaS, and embedded communications, allowing your business to respond as one to the needs of each customer.
Welcome to the ultimate fusion of UC, Call Centre, and third-party productivity apps, all on one secure, cloud-hosted platform. eXperience Communications as a Service (XCaaS) provides your customers with a seamless contact experience, alongside company-wide collaboration for all employee roles. Boost productivity with over 50 third-party integrations, including Microsoft Teams and Salesforce, plus AI and analytics for detailed, customised reporting and coaching. XCaaS from 8×8 unites all parts of your business through a single unified administration with the highest levels of reliability, data privacy, and regulatory compliance.
eXperience Communications as a Service (XCaaS) is based on a fundamental insight: great customer experience and great employee experience go hand-in-hand. The solution? Combine cloud-native contact centre, voice, team chat, meetings, and embeddable communications on one unique, silo-free platform for truly effortless engagement. XCaaS empowers your team to deliver differentiated customer experiences, enhanced by integrated data and analytics, boosting productivity on a global scale. It’s secure, data-compliant, and highly cost-effective, with open APIs for broader integration and cast-iron SLAs for total peace of mind.
XCaaS from 8x8
XCaaS is founded on the insight that exceptional customer experiences and employee experiences go hand-in-hand. This unique, silo-free platform unites cloud-native contact centres, voice, team chat, meetings, and embeddable communications for seamless engagement, supported by cast-iron SLAs that ensure total peace of mind.
8x8 Voice for Microsoft Teams
Take the capabilities of Microsoft Teams to a whole new level, with global direct routing, contact centre, SMS and more.
Microsoft Teams is the leading collaboration hub for businesses worldwide. Enhance your Teams experience with 8×8’s omnichannel communications. Through Direct Routing integration and the 8×8 Voice for Microsoft Teams app, your familiar Teams interface seamlessly integrates international PSTN voice calling and optional full 8×8 Contact Centre functionality, delivering a unified communications solution.
8x8 Voice for Microsoft Teams
With 8×8 Voice for Microsoft Teams, users can make and receive global calls directly through their native Teams dialler, enjoying crystal-clear quality, unlimited calling plans across 50+ countries, and user presence technology. Additionally, the platform supports full omnichannel contact centre integration, enabling seamless one-touch switching between voice and digital channels.
How could Direct Routing enhance your Microsoft Teams experience?
