Customer Journey

At CHI Technology, success starts with a clear destination and a defined path. We guide you through a personalized Customer Journey, ensuring every step aligns with your goals for a smooth, effective process from start to finish.

Balance the vital energy of your business

At CHI Technology, we know that the foundation of a successful partnership starts with a deep understanding of your values and business objectives. By working closely with you, we ensure that every strategy we build is aligned with your overarching goals, creating a seamless flow of energy and productivity throughout your organization.

From the initial on boarding or health checks through to crafting a tailored action plan and providing ongoing support, we design every step of the journey to meet your unique needs. This personalized approach allows us to form a trusted, long-lasting relationship that consistently delivers impactful results.

Our Values

At the very core of CHI Technology, you will find our philosophy of placing customers first. We feel that our relationship with you is a partnership, and both sides are accessing the same immense amounts of trust and growth from this relationship. CHI Technology is committed to keeping you ahead of the curve by matching our services with your business objectives.

We want to make the complexities of the digital space easier to navigate and to keep your IT infrastructure as your life force, a force that will propel your business into the future.

CHI Values

Integrity

At CHI Technology, we believe in doing what’s right, always. We operate with honesty and transparency in all our interactions, ensuring trust is at the core of every client relationship and business decision.

Innovation

We’re committed to staying at the forefront of technological advancements. Our passion for innovation drives us to continuously explore and implement cutting-edge IT solutions that give our clients a competitive edge.

Empowerment

We strive to empower both our clients and our team members. By fostering knowledge sharing, skill development, and collaborative problem-solving, we enable businesses to take control of their IT destiny and our employees to reach their full potential.

The CHI Difference

With over two decades of industry experience, CHI Technology is an established name in the industry. From expert advice during the IT Health check process to long term strategic planning, our experienced consultants will work with you to propose and implement changes and transition smoothly with minimal disruption to your usual operations. We aim to further our partnership and be your extended team and will continue to offer you ongoing support and expert advice to ensure the continued optimum performance of your IT systems.

What our customers
have to say about us

IT Director
Retail
250 Employees

“When a car crashed into our prime retail location at 3 AM, it knocked out all our connectivity and network systems. We were facing massive losses with non-functional tills and ordering systems. We called CHI Technology at that ungodly hour. Their response was nothing short of miraculous. A CHI engineer was on-site by 6:30 AM, and incredibly, had our entire network up and running by 9:30 AM. Thanks to their swift action and expertise, we opened our doors on time, averting what could have been a disastrous day of lost sales. CHI’s round-the-clock dedication and technical prowess saved our business from significant financial damage. They truly understand that in business, every minute of downtime counts.”

IT Infrastructure Manager
Legal
100 Employees

“We thought our DIY network was saving us money, but when it crashed for 48 hours, the true cost was staggering. We lost over £63,000 in productivity, spent £50,000 on emergency fixes, and lost three major clients. The stress was unbearable. CHI Technology turned it all around. They assessed our infrastructure, designed a scalable network, and set up proactive maintenance. Now we have 99.9% uptime, 40% faster speeds, and zero security issues. We’ve smoothly scaled to 100 employees without a hitch. CHI’s expertise isn’t a cost – it’s an investment that’s paid for itself many times over. I only wish we’d called them sooner!”

CTO
Manufacturing
500+ Employees

“When our VOIP migration left our tannoy system unusable, we were shocked by a £50,000 replacement quote. CHI Technology stepped in, assessed our setup, and devised a brilliant custom solution. They got our existing tannoy working with the new VOIP for just £5,000 – saving us £45,000! Their innovative approach not only saved us money but also minimized disruption and extended the life of our equipment. CHI’s creative problem-solving proved invaluable, and I’d recommend them to any business facing complex IT challenges.”

Why choose CHI Technology?

We are attentive

We pledge to stay attentive to your needs and provide you with strategic advice as your trusted IT partner.

We are adaptable

We will adapt our services to suit your changing needs. This adaptive approach ensures that your IT infrastructure stays well-maintained and supports all aspects of your business operations, your employees, and your customers.

We help growth

Achieving an equilibrium, our aim is to encourage your IT systems not just to be functional but to be the force that drives your long-term business goals.

Customer Journey

Balance the vital energy of your business

Our Values