IT Support Hardware Break/Fix

Stabilising your IT environment to bring harmony and balance

Ensuring Your Business Stays Connected

At CHI Technology, our Break/Fix IT Support service is designed to protect the hardware across your network infrastructure, ensuring your business remains operational without unnecessary downtime. In the event of system breakdowns, network disruptions, or hardware failures, you can rest assured that our experienced team will swiftly diagnose and resolve the issue. With rapid response times and expert problem-solving, we work to minimize disruptions and keep your network running smoothly, allowing your business to focus on its priorities without interruption.

Resolving Unexpected Problems

CHI Technology understands the critical need for swift resolutions to keep your business operations flowing seamlessly. That’s why our Break/Fix IT Support combines the flexibility and responsiveness of ad-hoc support with proactive and reactive solutions tailored to your needs. Whether it’s remote monitoring and troubleshooting to address issues as they arise or dispatching an expert on-site engineer for hands-on assistance, our team ensures your hardware is in safe hands. With CHI Technology, you can depend on a support partner ready to resolve immediate challenges effectively and minimize downtime, keeping your network infrastructure running at its best.

Reliable Support, Predictable Costs, and Peace of Mind

Businesses turn to CHI Technology for Break/Fix IT Support because of our unwavering commitment to reliability, expertise, and customer care. Our tailored approach gives you peace of mind, knowing your network infrastructure is safeguarded by a team that acts swiftly and effectively to resolve issues. With predictable costs and complete budget control, you can avoid unexpected expenses and maintain financial clarity. Partnering with CHI Technology means choosing a support solution designed to reduce stress, ensure operational continuity, and empower your business to thrive without IT disruptions holding you back.

Why choose Break/Fix IT Support

Predictable Costs

With fixed monthly fees covering labour, travel, and parts, budgeting becomes easier, and unexpected costs are minimized.

Rapid Response

24/7 support and quick on-site or remote troubleshooting help keep your operations running smoothly, minimizing downtime and productivity loss.

Focus on what matters

With expert support ready when you need it, your team can focus on core business activities without the distraction of handling technical issues.

Our values

At the very core of CHI Technology, you will find our philosophy of placing customers first. We feel that our relationship with you is a partnership, and both sides are accessing the same immense amounts of trust and growth from this relationship. CHI Technology is committed to keeping you ahead of the curve by matching our services with your business objectives.

We want to make the complexities of the digital space easier to navigate and to keep your IT infrastructure as your life force, a force that will propel your business into the future.

What our customers
have to say about us

IT Director
Retail
250 Employees

“When a car crashed into our prime retail location at 3 AM, it knocked out all our connectivity and network systems. We were facing massive losses with non-functional tills and ordering systems. We called CHI Technology at that ungodly hour. Their response was nothing short of miraculous. A CHI engineer was on-site by 6:30 AM, and incredibly, had our entire network up and running by 9:30 AM. Thanks to their swift action and expertise, we opened our doors on time, averting what could have been a disastrous day of lost sales. CHI’s round-the-clock dedication and technical prowess saved our business from significant financial damage. They truly understand that in business, every minute of downtime counts.”

IT Infrastructure Manager
Legal
100 Employees

“We thought our DIY network was saving us money, but when it crashed for 48 hours, the true cost was staggering. We lost over £63,000 in productivity, spent £50,000 on emergency fixes, and lost three major clients. The stress was unbearable. CHI Technology turned it all around. They assessed our infrastructure, designed a scalable network, and set up proactive maintenance. Now we have 99.9% uptime, 40% faster speeds, and zero security issues. We’ve smoothly scaled to 100 employees without a hitch. CHI’s expertise isn’t a cost – it’s an investment that’s paid for itself many times over. I only wish we’d called them sooner!”

CTO
Manufacturing
500+ Employees

“When our VOIP migration left our tannoy system unusable, we were shocked by a £50,000 replacement quote. CHI Technology stepped in, assessed our setup, and devised a brilliant custom solution. They got our existing tannoy working with the new VOIP for just £5,000 – saving us £45,000! Their innovative approach not only saved us money but also minimized disruption and extended the life of our equipment. CHI’s creative problem-solving proved invaluable, and I’d recommend them to any business facing complex IT challenges.”